Terms and conditions
- All transfers are to be paid in advance unless confirmed by management.
- Stand-by transfers and requests for several days will require a deposit in advance.
- Wait or excess time is calculated at the hourly rate.
- Visa, Mastercard, and Paypal are the accepted forms of payment.
- Cancellation: 24 hour notice period is required for all cancellations to receive a full refund. If the scheduled transfer has to be modified we will do our best to accommodate you to ensure you receive your requested service.
- The chauffeur has the right to refuse entry to any person who is thought to be under the influence of drugs, or alcohol and whose behavior poses a threat to either the chauffeur, the vehicle, or any other passenger.
- Smoking and Vaping are not allowed in the vehicles.
- Dynasty Transportation and Concierge Services retains the right to change chauffeurs for any transfer at any point.
- We reserve the right to change the vehicle during a transfer, if it is replaced with a similar vehicle and does not inconvenience the client.
- Dynasty Transportation and Concierge Services is fully insured for passengers and third-party claims. Coverage does not extend to personal property.
Cancellation Policy
Clients are requested to provide advance notice when cancelling a reservation. Cancellation fees will depend on the notice period and type of service booked.
1. More Than 48 Hours Before Service:
No cancellation fee will generally apply.
2. Between 24 and 48 Hours Before Service:
A partial cancellation fee of 50% of the confirmed booking amount may apply.
3. Less Than 24 Hours Before Service:
Cancellations are non-refundable and may incur a charge of up to 100% of the confirmed booking amount.
4. Special Event Bookings:
Separate cancellation policies and deposit conditions may apply.
These terms will be communicated at the time of reservation.